Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may be longer during holidays, peak periods, supplier delays, or when items are temporarily out of stock.

Shipping Time

Estimated delivery time to Switzerland is usually 8–20 business days. In some cases, delivery may take longer due to customs clearance, carrier delays, holidays, weather conditions, or other factors outside our control. Delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email. If tracking is available, we will include a tracking number so you can monitor your parcel.

Shipping Address

Please make sure your shipping address is correct and complete at checkout. We are not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address information provided by the customer.

Customs and Import Fees

For international orders, customs duties, import taxes, or other local charges may apply depending on your country’s regulations. These fees are the responsibility of the customer unless stated otherwise.

Delays and Exceptions

We are not responsible for delays caused by carriers, customs authorities, holidays, or events outside our control. If your order is delayed significantly or appears lost, please contact us so we can review the situation.

Damaged or Missing Orders

If your order arrives damaged or does not arrive, please contact us as soon as possible at business.antonybdc@gmail.com with your order number and relevant details so we can assist you.