Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at business.antonybdc@gmail.com with your order number and a brief description of the issue.
Please note that returns must be sent to the return address we provide after your request has been approved. Items sent back without prior approval will not be accepted.
If your return is accepted, we will send you instructions on how and where to send your package.
You can always contact us with any return-related question at business.antonybdc@gmail.com.
Damages and Issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately with clear photos or a video so we can review the issue and help you quickly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
-
Custom or personalized products.
-
Sale items.
-
Gift cards.
-
Perishable goods.
-
Personal care items.
If you are unsure whether your item qualifies, please contact us before sending anything back.
Exchanges
The fastest way to get what you want is to return the item you have first, and once the return is approved, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may also need time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at business.antonybdc@gmail.com.